What it does
One focused assistant, working inside the email and cloud TMS you already use.
Two jobs, both of them the ones your brokers do least willingly and least profitably.
01
Inbound track and trace
- TMS lookup. Reads incoming status emails from shippers and carriers and pulls the load details straight from your TMS.
- Pre-written drafts. Places a finished, ready-to-send reply in your broker's inbox.
- Rules you set, not judgment you hope for. You define the triggers: an appointment window passing with no delivery confirmation, or no reply or portal update from the carrier within an agreed interval. When a rule trips, a human broker is flagged immediately.
02
Post-delivery POD chasing, over email
- Post-delivery outreach. Writes the POD request to the carrier's dispatcher 60 minutes after a load marks delivered, and follows up on a set schedule. Drafted for broker review during the pilot; automatic sending unlocks after day 30.
- Document routing. Attaches incoming documents to the load file in your TMS.
- Human clearance. Any handwriting, annotation, missing signature, or unreadable page holds the load out of billing and routes the image straight to your billing clerk.
Supported integrations
No new system for your desk to learn.
Microsoft 365 and Google Workspace. Drafts appear in the broker's own inbox. Nobody logs into anything new.
TMS
Cloud platforms with an open API, including Tai Software and Rose Rocket. Other systems are scoped on a call before anything is promised, because a connection nobody has tested isn't a feature.
Documents
The POD lands on the load in your TMS, or in the folder your billing clerk already opens.
Get started
Let's see if your floor is a fit.
Twenty minutes, no deck. We'll look at your TMS setup, walk through how Ghost Mode works, and tell you plainly whether your desk has the kind of traffic this helps with.
Book a 20-minute call